Professor Hill has pub lished over 40 ar ticles in peer reviewed academic jour nals, including the Academy of Management J ournal, Academy of Mana gement Re view, Strategic Management Journal, and Organization Science. In addition to the Uni versity of Washington, he has ser ved on the f aculties of UMIST, Texas A&M University, and Michigan State University. Professor Hill recei ved his PhD from the University of Manchester’s Institute of Science and Technology (UMIST) in Britain. Blake Professor of International Business at the School of Business, University of Washington. HD31.H4885 2008 658-dc22 2006033368ĭedicated with Love a n d d evo t i o n to D o n n a, and to our wonderful daughters, Bryton and Madison -S.L.M.Ĭharles W. Donnelley Library of Congress Cataloging-in-Publication Data Hill, Charles W. Roberts Senior media project manager : Susan Lombardi Cover and interior design: Kami Carter Cover image: © CorbisImages Typeface: 10/12 Times New Roman Compositor:Techbooks Printer:R. McCormick Seniordesigner: Kami Carter Senior photo research coordinator: Jeremy Cheshareck Photoresearcher: Keri Johnson Supplementproducer: Ira C.
Biernat Senior sponsoring editor: Ryan Blankenship Developmental editors: Natalie Ruffatto and Laura Griffin Senior marketing manager: Anke Braun Mediaproducer: Greg Bates Lead project manager: Mary Conzachi Leadproduction supervisor: Michael R. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Copyright © 2008 by The McGraw-Hill Companies, Inc. PRINCIPLES OF MANAGEMENT Published by McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY, 10020. Louis Bangkok Bogotá Caracas Kuala Lumpur Lisbon London Madrid Mexico City Milan Montreal New Delhi Santiago Seoul Singapore Sydney Taipei Toronto McShane UNIVERSITY OF WESTERN AUSTRALIAīoston Burr Ridge, IL Dubuque, IA Madison, WI New York San Francisco St.
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